We offer specialist Development Programs that can provide immediate impact to your team.
These Programs have been designed by our team to develop individuals and organizations in the face of today's current leadership and management challenges.
These shorter courses are approved by ILM as a Development Program and as such participants will receive a Development Program Certificate issued by ILM.
Effective Leadership Development
Who is it for?
This Program is for individuals in a leadership role at any level within an organization
Outcomes
Effective Leadership Development
Participants will develop self-awareness of their leadership style and capability and be able to apply effective leadership insights to better lead their teams and make their role within their organization more effective, as well as being empowered to manage their own development.
The Program covers the following topics:
Understanding your Personal Leadership Style and the impact on you and your team
Adapting your Leadership Style for Effective Communication
Leading with Emotional Intelligence
Leading Change through the Current Climate
Building Resilience and Getting the Best from your Team
Team Building & Leading your Team Remotely
Personal Development & Goal Setting
High Performance Customer Service
Who is it for?
This Program is for employees in any customer facing role. It's applicable across sectors, from hospitality to professional services.
Outcomes
High Performance Customer Service
Participants will develop and upskill their knowledge and execution of customer service, from understanding the 'why' to the 'how'.
Challenge current behaviors and gain openness to positively reflect on current levels of customer service whilst stretching personal boundaries
Understand their role in delivering customer excellence and gain effective delivery and promotional skills and further awareness of the importance of customer feedback and how this can be utilized to develop oneself, the team and the organization to deliver customer excellence
Gain insight in to how to deal with customer complaints in an effective manner and turn them into a positive outcome
Create an action plan to show how the individual can proactively challenge themselves to ‘excite and delight' customers
