We offer specialist development programs that provide immediate impact to your teams.
These Programs have been designed to develop individuals and organizations in the face of today's current leadership and management challenges.
The below courses are examples of some of our most popular Short Courses. We can tailor any of our leadership themes from our full ILM programs and create bespoke courses to meet the needs of your organization and its people.
This engaging course supports participants to develop self-awareness of their leadership style and strengths, and to apply leadership insights to better lead their teams and make their role within the organization more effective, as well as empowering them to manage their own development.
We enhance the impact of this course with the use of DISC Flow Profiling which provides participants with an in-depth analysis on their preferred leadership style and application of emotional intelligence. Applying DISC supports individuals and teams work better together.
Commercial awareness, interpersonal skills, mindset and teamwork are all important factors in enhancing customer experience, whether serving internal customers
or directly serving external customers.
This program will challenge participants to develop and upskill their knowledge and execution of customer service, from understanding the 'why' to the 'how'.
Individuals will learn the core skills required to deliver customer service excellence and build confidence in their ability to adapt to diverse customer needs and expectations.
The course offers the opportunity to exchange and develop ideas with colleagues while learning and supports a culture of teamwork.
The ability to deal with challenge and pressure and to interact
effectively with others is critical in any professional role. Self awareness
is at the heart of developing these skills and an understanding of how we respond in certain situations. Using Emotional Intelligence (EI) can help us gain an insight to our
behaviours.
This practical course is designed to enable participants to develop an understanding of Emotional Intelligence and how it impacts both their own performance and the performance of others. Participants will assess their own Emotional Intelligence and identify personal strengths and areas for development in key aspects of EI. The
course will provide participants with strategies and techniques to help them use their Emotional Intelligence to be more effective in the workplace.
This course highlights the key principles of office etiquette and provides opportunities for team members to examine how their behavioural styles impact on colleagues, internal customers and, ultimately, on effective service delivery. The course also supports the development of a positive team culture and will offer participants an opportunity to discuss individual and team actions to improve the current working environment.
A skilled coach or mentor is an invaluable asset to any organisation. They can drive innovation, support conflict resolution, improve management performance and increase employee confidence and motivation. This, in turn, builds stronger teams, improves organisational culture and enhances employee and customer satisfaction.
This course will ensure the individuals developed as coaches and mentors are equipped with the skills and knowledge they require to be highly effective and will enhance the coaching and mentoring culture of the organization.
